Privacy Policy

Summary: Thrive collects the data you provide and the business data you connect in order to operate and improve the service. We do not sell personal data. We use industry-standard security practices to protect it.

1. Who We Are

Thrive CEO ("Thrive," "we," "our," or "us") operates the website at thrive.ceo and provides business intelligence, analytics, and marketing services to restaurant businesses. For the personal data of visitors to our website and holders of Thrive accounts, we are the data controller. For the personal data of our clients' end customers that we process to provide the services, we act as a data processor on the client's behalf. For privacy inquiries, contact hello@thrive.ceo.

2. Information We Collect

• Account information: Name, email address, company name, and billing details when you create an account or purchase a plan.
• Business data: Operational and sales data from the point-of-sale, ordering, and related systems you connect, such as sales figures, orders, discounts, labor records, and store performance. You retain ownership of this data.
• End-customer data: On behalf of our restaurant clients, we process data about their customers, including order history, contact details, and loyalty activity, for analytics and, where the client directs it, marketing campaigns. The client remains the controller of this data.
• Usage data: How you interact with our platform, including features used and reports viewed.
• Device and log data: IP address, browser type, operating system, and session timestamps, for security and diagnostics.

3. How We Use Information

• To provide, maintain, and improve the Thrive platform and services
• To analyze connected business data and generate findings, reports, and recommendations for the client that owns it
• To run marketing campaigns a client has directed, to that client's own customers
• To process payments and send billing communications
• To send product updates, security alerts, and support messages
• To detect and prevent fraud, abuse, and unauthorized access
• To comply with legal obligations

4. How We Share Information

We do not sell your personal data, and we do not use one client's business data to benefit another. We share information only in the following circumstances:

• Service providers: Trusted vendors (payment processors, cloud hosting, email/SMS delivery) who process data on our behalf under strict agreements
• Legal requirements: When required by law, court order, or to protect the rights and safety of Thrive and its users
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users

5. Text Messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, sold to, or transferred to any third parties. Where campaigns are sent on a client's behalf, recipients can opt out at any time by replying STOP to any message, or reply HELP for help. Message frequency varies; message and data rates may apply. Consent to receive text messages is never a condition of any purchase.

6. Data Retention

We retain account data for as long as your account is active, plus a reasonable period afterward to resolve disputes and comply with legal obligations. Connected business data and end-customer data are deleted or returned upon account closure or on request.

7. Security

We use TLS encryption for data in transit, restricted and logged access controls, and separation between each client's data. No system is completely secure; we encourage you to use a strong, unique password for your account.

8. Cookies

Our website uses an essential cookie to keep you signed in. We do not run advertising trackers on thrive.ceo. If we adopt analytics cookies in the future, this policy will be updated first.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact hello@thrive.ceo. We will respond within 30 days. If you are an end customer of one of our clients, we will refer your request to that client and assist them in fulfilling it.

10. Messaging Law Compliance

Clients using Thrive to contact their customers are responsible for ensuring their campaigns comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable laws, including obtaining proper consent from recipients.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or a notice on the website at least 14 days before taking effect.

12. Contact Us

Thrive CEO
hello@thrive.ceo